Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business

Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business

Awesome Tip: Why Customer Service Matters – Restaurant Advice That Will Change Your Business

Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on.

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Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 5 locations. Gary is also a prolific public speaker, venture capitalist, 4-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists.

Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age.

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38 Replies to “Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business”

  1. Restaurant does not need to go that far to keep abuser customer. If a restaurant has good food where you see people lining up, the restaurant does not need to be on customer mercy such as giving discount, free meal etc.

  2. A customer that never says THANK YOU even when you put additional extra items in purchasing. So I don't need this type of customer. A customer that orders to make a custom item, after it's done, the person does not buy, disappears, don't respond. I have to blame myself for being too nice. Next time, I will ask to pay in advance for a custom order, next time I won't pay additional item in the purchasing to compensate the customer for 1 day late for the shipping. If I knew the customer would not say thank you for the extra item, I would cancel the purchasing and give her the refund. I told her the shipping will be late due to special circumstances: You have 2 options. I cancel the purchasing or I ship late with a sweet compensation. She opted for the 2nd option. I lost by compensating her just to keep the integrity of the busines. I should just have canceled and refund her. The lost would be zero. But anyway, next time I will also say. The shipping can be from 1 day to 10 days. I used to say from 1 day to 5 days. I am tired of being nice. I just hate being disappointed by jerks.

  3. opportunity cost is way to big. pretend if all the meals they will eat cost 20 euros

    if there are 1000 customers the first time he will not only lose the money that he used to buy ingredients but he will also lose the opportunitie to make money. this would mean he would have a appotunity cost of 20000 euros.

    the second time there will only be 400 customers that returned, he will discound the chicken, thats 5 euros. whitch means he will earn 6000 euros the second day

    the third day,only 168 returned customers remaining, he will discount the pie. lets say it costs 3 euros. he will make 2856 euros that day.

    the customers will be very happy. but do you think he will be content after the last day? he could have made 20000 euros the first day but instead he only made 8856 euros in three days.

    good customers service isnt giving away food. good customers service is being friendly and being patient whit your customers. you can give a discount on the first day, just dont make your opportunity cost to big.

  4. But wait, didn't he say for new customers, give them a hand written discount toward the chicken or whichever food they decide?.. Then he says dont give discounts?.. Not discrediting his advice, because its clearly golden advice. But im just wondering if something flew over my head here or?..

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